Frequently asked questions

In general, order your usual size. If an item runs larger, smaller or has extra stretch, we mention this on the product page.

On the current webshop, items are reserved for approximately 15 minutes after they are added to the cart. After that, stock may become available to other customers again.

The current webshop lists payment methods including iDEAL, Klarna, Riverty, Bancontact, Belfius, credit card and Google Pay. Additional terms or transaction fees may apply to pay-later methods; always check this at checkout.

Email info@closetvanval.nl as soon as possible. If your parcel has not yet been shipped, the team may be able to change the address. Once shipped, changes are usually no longer possible.

Customer service is available by email only at info@closetvanval.nl. The listed availability is Monday to Friday from 08:00 to 17:00, excluding public holidays. The usual response time is 3 to 4 working days.

The current webshop states that orders are shipped within two working days at the latest. After shipment, you will receive a Track & Trace link by email.

First check whether the amount has been debited. If you have not received an order confirmation after about an hour, including in your spam folder, even though payment was made, please contact us by email.

Orders are processed quickly. This means changes or cancellations usually cannot be made after the order has been placed. Exchanges are not offered; place a new order for a different item.

Check the delivery information from the carrier and look at any agreed safe places or with neighbours. If delivery has been registered, Closet van Val may not always be able to reimburse the shipment again.

Yes. According to the current returns policy, online orders can be registered for return within 14 days of receipt, provided the items meet the return conditions. Purchases from Sample Sales and Private Shopping Experiences are excluded from returns.

Yes. Clearly include the order number and corresponding return items for each order in the parcel.

Returns outside the return period are generally not accepted. In exceptional cases, a late return may still be processed; the current webshop mentions a fee of €2.50 per day.

According to the current policy, a return is usually processed within 5 working days after registered receipt. The refund is then made via the original payment method.

No. Gift cards cannot be paid out in cash. If you return an order that was paid for with a gift card, the refundable amount will be returned as store credit.

On the current webshop, the balance can be checked through the account or during checkout. A gift card does not have to be spent all at once.

Enter the discount code during checkout. Discounts cannot be added afterwards to an order that has already been placed.

The current webshop states a 14-day warranty period for online items under normal use. Report a defect as soon as possible with your order number and clear photos.

Closet van Val wants to keep fashion accessible for different budgets and deliberately offers competitive pricing. The current site states that collections are sourced through suppliers in Italy and France.

Popular items are restocked where possible. Leave your email address on a sold-out item when the back-in-stock notification is available.