Returns policy

Online returns

According to the current Closet van Val returns policy, you can register an online purchase for return within 14 days of receipt. Returns outside this period are normally not accepted.

Return conditions

• The item has not been worn or used.
• The item has no make-up, sweat or food stains and no strong odour such as smoke or perfume.
• The item has not been washed incorrectly or damaged.
• Made-to-measure or customised items are excluded.
• Hygiene items such as underwear, swimwear and bodysuits cannot be returned.
• Any seal is still intact.
• Laundry perfume must not have been opened.
• The item is in its original packaging or a securely closed alternative.
• The return is registered within the return period.

Purchases made during Sample Sales and Private Shopping Experiences cannot be returned under the current conditions.

Registering a return

Always include your full name, order number and the items you are returning. For multiple orders, the details for each order must be clearly included.

Costs and processing

Return shipping costs are at your own expense. The current webshop also mentions a processing fee per returned item. Keep your Track & Trace until the return has been fully completed.

After registered receipt, a return is usually processed within 5 working days. The refund is then made via the original payment method. If you paid with a gift card, the amount is returned as store credit.

Paid via Klarna or Riverty? Also register the return with that payment provider to avoid issues with the invoice.

Late returns

Returns registered too late are generally refused. If an exception is made, the current policy mentions a fee of €2.50 for each day the return is late.